Refund and Returns Policy

Last Updated: 03/20/2025

At TxCore Universal LLC, we strive to provide high-quality products and exceptional customer service. If you are not satisfied with your purchase, we’re here to help with our refund and returns policy.

Returns

  • You have 30 days from the date of delivery to request a return.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain items, such as personal care products, perishable goods, and customized items, are non-returnable for health and safety reasons.
  • Proof of purchase or receipt is required for all return requests.

How to Initiate a Return

  1. Contact our customer support team at info@txcoreus.com with your order details and reason for the return.
  2. If your return is approved, we will provide you with a return shipping label and instructions on how to send your item back.
  3. Once we receive and inspect the returned item, we will process your refund or exchange as applicable.

Refunds

  • Approved refunds will be processed within 5-7 business days after the returned item is received.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping costs are non-refundable, except in cases where the return is due to a defective or incorrect item.

Exchanges

  • We replace items only if they are defective or damaged upon arrival.
  • If you need an exchange, contact us at info@txcoreus.com with your order details and product issue.
  • Exchanges are subject to item availability.

Late or Missing Refunds

  • If you haven’t received a refund after the specified processing time, please check with your bank or payment provider as processing times may vary.
  • If you still have not received your refund, contact us at info@txcoreus.com.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items sent).
  • We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of your returned item.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

TxCore Universal LLC
Email: info@txcoreus.com
Phone: +1 (496) 989-7339
Address: 3024 Pedigree Ct, Celina, Texas 75009

Thank you for shopping with TxCore Universal LLC!